About the Role:
As a Box Office Assistant, you'll be at the heart of the Festival, playing a crucial role in creating a seamless experience for our visitors. The role focuses on assisting customers making bookings over the counter, through our website and handling any telephone enquiries. In addition, you may be required to assist with sponsor and other complimentary ticket bookings.
This is an ideal opportunity for individuals who wish to build on their existing box office and customer service skills in a high-pressure Festival environment.
Your responsibilities will include:
- Assisting customers with ticket purchases and enquiries.
- Providing exceptional customer service to ensure a positive Festival experience.
- Sharing information about the exciting events and exhibits at the festival.
- Collaborating with the Festival team to maintain efficient box office operations.
The Box Office team are based primarily in the National Museum of Scotland, Edinburgh. We operate a box office counter at this venue and operate a satellite telephone room. During the Festival, the Box Office is usually open 9.30am–5pm daily but occasionally stays open later for some events.
About You:
- You will have excellent customer service and communication skills.
- You are comfortable with technology, especially ticketing systems.
- A passion for our work and a friendly, approachable demeanour.
- You will also thrive in a fast-paced, dynamic environment.
- You will enjoy the flexibility to work evenings and weekends during the Festival period.
Ready to be a part of something extraordinary? Apply now and be a key player in bringing the wonders of science to life at Edinburgh Science Festival!
How to Apply:
To view the full Job Description for the role, visit: https://www.edinburghscience.co.uk/wp-content/uploads/2026/02/2026_Box-Office-Assistant.docx
Click the link below to begin your online application. You will be asked to upload your current Curriculum Vitae and a cover letter detailing your relevant experience and suitability for the role. Please also include two references.
Please note: By the start of any employment with Edinburgh Science, you must have the right to work in the UK and documentary evidence to support this.
Closing date: Tuesday 17 February 2026, 11:59PM
Interviews will be held: 25–27 February 2026
At Edinburgh Science we welcome applications from all backgrounds because we believe that bringing together people with different perspectives, ideas and experiences always leads to better discussions, decisions and results.